Suspensions based on the code of conduct must be handled (and avoided) differently from other suspensions. Most suspensions are subject to an appeals procedure, and reinstatement is typically feasible with a strong, thorough Application. We estimate that less than 10% of all Code of Conduct bans are ever lifted.
We suggest focusing on these five critical problems to make sure you’re keeping track of how to manage your Amazon marketplace interactions and observance of significant laws that Amazon enforces.
Check The List!
1. Manipulation Or Message That Could Compromise The Experience Of An Amazon Customer:
Account suspensions are appropriate in reaction to consumer encounters that encourage people to leave good reviews instead of unfavourable ones. Preventing review abuse is one of Amazon’s main enforcement objectives, if only because the public is beginning to realise that many Amazon evaluations aren’t accurate or genuine. Notwithstanding the negative exposure this subject has received, Amazon will continue to suspend the sellers who can be easily located for any prospective policy infractions. You will be successful if you compensate clients in exchange for favourable evaluations or if you offer large discounts that generate plenty of good reviews.
2. Ownership Of Rights Queries:
Are you using Amazon Notice teams to make contested accusations of intellectual property infringement that are unfounded or challenging to substantiate? Sellers that willfully file fraudulent infringement or counterfeit complaints may have their Amazon accounts suspended if there is no evidence that the products are counterfeit. Posts on forums or in other groups say that accusing a “hijacker” of selling fake items or breaching intellectual property can get them removed from your listing. Nevertheless, these accusations must be proven.
3. Buying From Competitors To Post Phoney Reviews, Safety Concerns, Or Critical Feedback:
Amazon is currently taking action against the anti-competitive practices being carried out in the market by bad-faith merchants and third-party hired gunmen. They cannot afford to ignore the unethical behaviour being used to gain a competitive edge unless they want to receive a lot more letters about it. Amazon is aware that certain black hat service providers trick customers into leaving phoney reviews, giving phoney feedback, or complaining to customer service about injuries, illnesses, or safety threats.
4. Fabricating Supplier And Manufacturer Letters Or Modifying Documents:
The language used to support suspending an account due to altered or false documentation is similar, though not exactly the same. Any attempt to fool Amazon staff by altering or amending paperwork regarding when and where you made purchases is covered by the broad statement there about “Information given on your account” or misrepresenting yourself. Even worse, fabricating safety records can show Amazon that you lack credibility in their customers’ eyes. Your need to manufacture documentation unquestionably shows that you are not interested in running an honest, ethical, or even legal Amazon business. We don’t take on any circumstances where sellers acknowledge they have done anything illegal since there’s a chance Amazon may find out.
5. Establishing Numerous Accounts Or Disobeying Regulations Controlling The Approval Of Numerous Accounts:
Many vendors have noticed over the past few months that Amazon no longer routinely issues warnings for numerous accounts. Instead, they suspend your account until you can explain why you disregarded their rules on having numerous accounts. Vendors who disregard these rules will no longer be accepted by Amazon. They consider these to be completely clear. To fully comply with Amazon’s multiple account policy, sellers must obtain Seller Performance’s prior approval before operating a second account. Many conditions and criteria must be met in order for Seller Performance to approve a seller’s request for a second account.
Conclusion
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