During a career spanning over 21 years, Harpreet earned his PGDBA from Symbiosis Institute of Management Studies and worked for companies like Airtel, Aon Hewitt, Xerox, SunTec India, and Ecommerce Guru before founding Tech2Globe Web Solutions LLP in 2014.
GoodFirms – the world’s leading review and rating firm – recently interviewed Harpreet Singh Sethi, about the current realm of Multi-Domain IT Outsourcing Solutions, the most gravitating trends and to learn more about other aspects of the industry. Excerpts from the exclusive interview are provided below.
Inception Story
Harpreet Singh Sethi is the CEO of Tech2Globe Web Solutions LLP, a software development company incorporated in India. Founded in 2014 with the core thought of establishing the company by bringing change in the process of digitization of businesses.
The company has worked in diverse industries, such as manufacturers, wholesalers, retailers, financial institutions, software companies, SAAS-based companies, research companies, and many others. Tech2Globe’s team has worked with startups, digital agencies, and enterprises to simplify outsourcing experiences and reduce costs.
Talking about his role and responsibilities, the CEO said, “My role and scope of responsibilities are to oversee the overall business of Tech2Globe, which includes Sales, Finance, Operations, Business Strategy, Planning, and Execution. Setting up a new team to execute the business plan.”
“Additionally, I keep a tap on business networking, building business relationships, professional alliances, and developing marketing strategies for various global markets,” he added.
Business Model
With their passion and flair to innovate and create, Tech2Globe provides the best winning solutions to their clients. Amidst the same process, it continues to be cost-efficient in understanding their clients’ business needs to help them grow.
How Tech2Globe Web Solutions LLP Stands Out?
The CEO, Harpreet, thinks “It is challenging to stand out from the sheer competition Tech2Globe have currently. If there is no competition in the business, then the business is not competitive and not profitable, but if we have multiple competitors, then the business has good potential growth.”
Industries Served & Clients Ratio
Tech2Globe serves various industries like manufacturers, wholesalers, retailers, software companies, financial institutions, and enterprise companies.
Services Provided To Clients
Tech2Globe is a name that stands for reliability, efficiency and trust. The CEO said, “We are mostly approached for web development, mobile app development, e-commerce support, e-commerce consulting, startup consulting, digital marketing, performance marketing, data management, data analytics, data processing, and many other areas.”
Client Satisfaction & Client Retention Ratio
The CEO, Harpreet, thinks that “customer satisfaction is of the utmost importance for any business, whether they are into services or selling products.” “We can sell things once, but if we want to sustain ourselves in the market, we should be able to aid our customers’ problems to ensure that they have made the right choice by opting for our services,” he added.
Tech2Globe’s customer satisfaction ratio is between 98-99%. The company has an escalation matrix to handle all the projects. On the other hand, it employs various SOP-driven methodologies to streamline delivery and avoid gaps.
Support Offered To Clients
Since Tech2Globe is in the services business, project management is one of its strongest suites, and the company has a proper escalation matrix. It believes in listening to its clients and providing better solutions.
“Even in the case of escalation, we have a ticketing system internally, which really helps to derive a proper solution. When there are multiple backs to each process, the probability of failure is almost negligible,” said Harpreet Singh Sethi, CEO of Tech2Globe Web Solutions LLP.
When asked what was the price range of the projects that Tech2Globe catered to in 2022. Pricing depends on the projects and clients’ needs,” said the CEO. “To quote an estimate, the minimum would be USD 2000, and the maximum would be half a million,” he added.
The company works on Fixed Costs (which usually is advance or milestone-based), FTE (monthly payments), and hourly fees (usually for small projects) depending on their client’s requirements.
Future of Tech2Globe Web Solutions LLP
Lastly, the CEO concluded by saying. “We are planning to increase our horizon of services offerings in different segments like HR, Payroll, Finance and Accounting, Geo Services, and many more.”
The detailed interview is available on GoodFirms.
About GoodFirms
Washington, D.C.-based GoodFirms is an innovative B2B Research and Reviews Company that extensively combs the market to find business services agencies amongst many other technology firms that offer the best services to their customers. GoodFirms’ extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.
Author Bio: Ryan Allen is a content writer @ GoodFirms – a full-fledged research and review platform offering an excellent platform to all software and mobile app development to excel in their respective fields. He has a Master’s degree in Journalism and is an avid non-fiction reader.
